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Tips for hair-dressers road to satisfied clients…….

Tips for hair-dressers road to satisfied clients…….

• - In a perfect world, we could all read minds and there would be no instances of miscommunication. But in this world, the cosmetology world, your clients expectations cannot be left to chance. As a hairdresser, how do you deliver satisfaction without knowing what your client expects? Perhaps they are unsure of who they want to see in the mirror after the hour they spend in your chair, but remember you are the professional and this is your field of expertise. As the hair-stylist, it is your job to help them figure it out. Hopefully, prior to the two inches of hair hitting the floor only for them later to decide they actually wanted to keep their length.
• - An important quality to have as a hair-stylist is communication. A hair-stylist can’t know what their client doesn’t tell them. This is why the consultation portion of the appointment is essential because this is where the hair-stylist receives a clear understanding of the client’s expectations. Some questions that would help a hair-stylist to deliver customer satisfaction include…..

1. What is your motivation for our appointment? Just a trim? Or are we looking for something completely different?
2. Shorter? Layers? Colors/highlights?
3. Do you have a specific style in mind? A celebrity’s inspiration?
4. Lifestyle: How much time do you have or are you willing to spend on your hair?
5. COSTS: What is the price range of options, and the cost to maintain them?

Money can be an awkward topic to discuss, but just like all the other important details of the service, the more informed the client is the less likelihood for there to be any unpleasant surprises!